Shipping Policy

Effective Date: May 15, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing products from our website.

Because Onspresso sells nicotine pouch products intended for adult consumers only, additional shipping restrictions and age verification requirements may apply.

1. Shipping Carrier

Onspresso primarily ships orders using UPS (United Parcel Service).

Shipping services and delivery speeds may vary depending on:

  • Destination

  • Product availability

  • Carrier conditions

  • Local laws and restrictions

Available shipping options will be displayed during checkout where applicable.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary during:

  • Holidays

  • High-volume sales periods

  • Product launches

  • Promotional events

Orders are processed only on business days, excluding weekends and major holidays.

3. Shipping Time Estimates

Estimated delivery times depend on the shipping method selected and destination location.

Typical UPS delivery estimates may range from:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

Delivery timelines are estimates only and are not guaranteed.

4. Age Verification Requirements

Because Onspresso products contain nicotine, shipments may require:

  • Adult signature upon delivery

  • Age verification at checkout or delivery

  • Government-issued ID verification where required by law

Customers must ensure someone of legal age is available to receive the package when applicable.

Failure to complete age verification may result in returned shipments or canceled orders.

5. Shipping Restrictions

Onspresso ships only to locations where nicotine pouch products are legally permitted.

We reserve the right to:

  • Refuse shipments to restricted jurisdictions

  • Cancel orders that violate local regulations

  • Request additional verification before shipment

Customers are responsible for understanding and complying with local laws regarding nicotine products before placing an order.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information during checkout.

Onspresso is not responsible for:

  • Delays caused by incorrect addresses

  • Lost packages due to customer errors

  • Additional shipping fees related to returned packages

If an order has not yet shipped, customers should contact us immediately to request address corrections.

7. Tracking Information

Once an order ships, customers will typically receive a shipping confirmation email containing:

  • UPS tracking number

  • Shipment status updates

  • Estimated delivery information

Tracking updates may take time to appear after the label is created.

8. Delayed or Lost Packages

While we work closely with UPS to ensure timely deliveries, Onspresso is not responsible for delays caused by:

  • Weather conditions

  • Carrier disruptions

  • Customs or regulatory holds

  • High shipping volume periods

  • Events outside our control

If your package appears lost or delayed, please contact UPS first using your tracking number. You may also contact our support team for assistance.

9. Damaged Shipments

If your package arrives damaged:

  • Take clear photos of the packaging and products immediately

  • Contact us within 7 days of delivery

  • Include your order number and supporting images

We will review the issue and determine eligibility for replacement or refund assistance.

10. Refused or Undeliverable Packages

Packages refused by the customer or returned due to:

  • Failed age verification

  • Incorrect address

  • Multiple failed delivery attempts

may be subject to:

  • Return shipping fees

  • Restocking fees where permitted

  • Partial refunds only

Shipping charges are generally non-refundable.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Website: Onspresso.com

Email: support@onspresso.com